Reference

Terms That Govern Your md188 Account

These terms set out what you agree to when you open and use your md188 account — covering deposits through DANA, OVO, and GoPay, game access, withdrawals, and how we handle disputes.

Account eligibility rulesDANA, OVO, GoPay deposit termsWithdrawal conditionsAccount suspension rightsJurisdiction-dependent access
md188 Terms That Govern Your md188 Account
HOW WE MANAGE ACCOUNTS

Security, Data and Account Handling

We take account security seriously because your e-wallet — whether DANA, OVO, or GoPay — is directly linked to your md188 balance. Every account action is logged, and withdrawal requests trigger an identity verification step before funds move. We retain account records in line with our data retention policy and applicable regulations. You can request a summary of the data we hold on your account by contacting support through the channels listed above.

Account Security OTP verification is required at login and for wallet changes. If you notice an unrecognised login, lock your account immediately from the security settings tab and contact support.
Data Retention We keep transaction and account records for the period required by applicable regulations. You may request access to your stored data by submitting a query through the support email.
Cookie Use We use session cookies to keep your account active and preference cookies to remember your last wallet method. You can adjust cookie settings in your browser without losing your account access.
Dispute Resolution Transaction disputes — including DANA, OVO, or GoPay deposits that did not credit — must be raised within 72 hours of the transaction timestamp shown in your account history.
REACH OUR TEAM

How to Contact Us About These Terms

If a clause in these terms is unclear, or you need to dispute a transaction made through your DANA, OVO, or GoPay wallet, our support team handles account and policy queries directly. Players in Depok and across Indonesia can reach us through the channels below. Provide your registered account email and a brief description of the issue so we can locate your record quickly.

Team online

Live Chat

Reach the support desk through the live chat icon in your account dashboard. Have your account ID ready so we can pull up your wallet and transaction history without delay.

Email Support

Send a detailed message to our support address shown in the account Help section. Include the date, amount, and wallet type — DANA, OVO, or GoPay — for faster resolution.

Telegram Channel

Our Telegram support handle is listed inside your account settings. It works well for quick clarifications on deposit terms, account holds, and withdrawal verification steps.

Frequently Asked Questions About Our Terms

These are the questions we hear most often about how these terms apply to real account situations — wallet deposits, account access, data requests, and what happens when something goes wrong.

Yes. All wallet transactions — whether through DANA, OVO, or GoPay — fall under these terms. The deposit conditions, including minimum amounts and processing steps, are set out in your account's payment section.

No. We notify you through your registered contact before material changes take effect. Continuing to use your account after that notice means you accept the updated terms.

We may suspend or permanently close an account that violates these terms. If a balance remains, we follow a verification process before releasing any funds, in line with applicable local regulations.

Send a request to our support email with your registered account ID. We will respond with a summary of the data categories we hold and the retention period that applies to your record.

Availability depends on local law and the eligible region you are in. Where local regulation overrides a clause in these terms, the local requirement takes precedence over what is written here.

Disputes on DANA, OVO, or GoPay deposits must be raised within 72 hours of the timestamp shown in your transaction history. Contact support via live chat or email with the transaction reference.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.