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How md188 Handles Your Personal Information

This page covers exactly what data md188 collects when you open an account, make deposits via DANA, OVO, or GoPay, and use our lobby — and how we protect it. Availability of our services depends on local law and eligible regions across Indonesia.

Account data protectionWallet transaction privacyCookie and device data clarityYour right to access or delete dataContact path for privacy requests
md188 How md188 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Privacy questions deserve a direct answer. If you want to know what data we hold on your account, request a correction, or ask us to delete your information, you can reach our team through any of the channels below. We handle privacy requests separately from general account support to make sure they get to the right person quickly.

Live Chat Open the chat window inside your account dashboard. Use the subject line 'Privacy Request' so our team routes it to the data team without delay.
Email Support Send your privacy request to our support email address found in the footer. Include your registered contact detail so we can verify your identity before acting.
Account Settings Some data preferences — such as marketing communications — can be updated directly inside your account settings without contacting support at all.
HOW WE PROTECT YOU

Our Data Handling Commitments

We apply the same care to your personal data that we apply to your wallet transactions. Account credentials are encrypted in storage. Payment data moving between your DANA, OVO, or GoPay app and our platform passes through SSL-secured connections. We do not store full payment credentials on our servers — the e-wallet networks handle that on their side. Our internal team access to personal data is restricted to staff who need it for their specific role, and that access is logged.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how our lobby pages perform. You can manage non-essential cookies through your browser settings at any time.

Account Security

Each login generates an OTP verification step to prevent unauthorised access. If your account shows a login from an unfamiliar device, we flag it and prompt re-verification before any action is allowed.

Data Retention

Active account data is retained while your account is open. After account closure, we keep records only for the period required under applicable law, then begin secure deletion.

Your Rights

You can request a copy of the data we hold, ask us to correct inaccuracies, or request deletion. We confirm receipt of privacy requests and respond within the timeframe our policy sets out.

Common Questions About Your Privacy on md188

These are the questions we hear most often about how md188 handles personal data. If your question is not covered here, use the live chat or email path in the support section above.

We collect your name, contact details, and the payment method you register — such as DANA, OVO, or GoPay. We also log your device type and session activity to keep your account secure.

We share data only where necessary — with e-wallet networks to process your transactions and with game studios like Evolution or Pragmatic Play to run live sessions. We do not sell your data.

Send a request via live chat or email with 'Privacy Request' in the subject line and your registered contact detail. We verify your identity first, then provide your data within our stated response window.

Yes. Submit a deletion request through live chat or email. We action it after verifying your identity and retain only what applicable law requires us to keep before completing the deletion process.

Payment data moves through SSL-secured connections. We do not store your full wallet credentials — the e-wallet network handles that. Our servers only hold the transaction reference and amount.

We use session cookies to keep you logged in and analytics cookies to see how lobby pages load. Non-essential cookies can be disabled through your browser settings without affecting your account login.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.