Reference

What the Rules Look Like at md188

These terms set out how your account operates, what we expect from both sides, and how disputes are handled — all shaped for use in Indonesia where local law permits.

Account eligibility conditionsJurisdiction-dependent accessDANA, OVO, GoPay wallet termsData and privacy rightsDispute and contact paths
md188 What the Rules Look Like at md188
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to request account data, or need to flag a compliance concern, the channels below are where our support team picks up. Legal and account queries are handled separately from general chat support, so use the right path to avoid delays.

Team online

Live Chat Support

Reach the account team directly through the live chat window in your logged-in dashboard. Legal queries are escalated to a senior handler within the same session.

Email for Formal Requests

Send written legal requests, data access queries, or account dispute notices by email. Include your registered account name and the wallet type you use — DANA, OVO, or GoPay.

Account Portal Self-Service

Routine requests — viewing your transaction history, updating contact details, or checking account status — can be handled directly inside your account settings without contacting support.

HOW WE HANDLE YOUR DATA

Account Security and Your Data Rights

We collect only the information needed to run your account and process payments through DANA, OVO, and GoPay. You have the right to request a copy of the data we hold, ask for corrections, or request deletion where no active balance or pending dispute exists. Data is retained for the period required by the applicable legal framework in your region.

Cookie Policy

We use session and analytics cookies to keep your login active and understand how the lobby is used. You can adjust cookie preferences through your browser settings at any time.

Account Security

Your account is protected by OTP verification on login and any wallet change. If you receive an OTP you did not request, contact support immediately and do not share the code.

Data Retention

Transaction records linked to DANA, OVO, or GoPay payments are kept for the legally required period. After account closure, retained data is limited to what compliance obligations require.

Request and Correction Process

Submit a data access or correction request by email with your account name and registered wallet. We aim to respond within the timeframe your applicable regional law sets.

Common Questions About Your Rights and Our Terms

These are the questions our account team handles most often around legal matters, data rights, and account conditions. If yours is not listed, use the email contact path above for a written response.

These terms apply to anyone who opens an account with md188 where access is permitted under local law. Availability depends on your region and the applicable legal framework where you are located.

Yes. Send a written request by email with your registered account name and linked wallet type — DANA, OVO, or GoPay. We will respond within the period set by applicable regional law.

Withdrawals to DANA, OVO, or GoPay require an exact name match between your wallet and your registered account. A mismatch will pause the withdrawal until verification is completed with support.

Contact our support team via live chat with your transaction reference and wallet type. If the issue involves the wallet provider directly, you may also need to open a parallel dispute with DANA, OVO, or GoPay.

We update terms when required and publish the new version on this page. Continued use of your account after a change takes effect counts as acceptance of the updated terms.

Submit a closure request through the account portal or by email. Any remaining balance must be withdrawn first. After closure, data is retained only for the period required by compliance obligations.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.